At Sojourner 929, we prioritize customer satisfaction and aim to provide the best shopping experience possible. Please review our return and refund policy carefully to understand your rights and obligations when making a purchase.
Refunds and Returns
Eligibility for Refunds and Returns:
We accept returns and provide refunds in the following cases:
- Defective or Damaged Items: If you receive a product that is defective or damaged, please contact us within 30 days of receipt. Provide a detailed description of the issue along with clear photographic evidence.
- Incorrect Items: If you receive an item that is different from what you ordered, please contact us within 30 days of receipt. Provide a detailed description of the issue along with clear photographic evidence.
If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
Conditions for Refunds and Returns:
- Items must be unused, unworn, and in the same condition that you received them.
- Items must be in the original packaging.
- Proof of purchase (order number, receipt, etc.) must be provided.
Non-Returnable Items
We will not offer reprints or refunds if the you ordered the wrong size or color.
How to Request a Refund or Return
- Contact Us: To initiate a return or refund, please contact our customer service team at support@929.technology. Include your order number, a description of the issue, and clear photographic evidence if applicable.
- Await Instructions: Our team will review your request and respond with instructions on how to proceed. This may include returning the item to our designated return address.
- Return Shipping: If a return is necessary and approved, you are responsible for return shipping fees, packaging, and sending the item back to us. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Processing Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a few days.
Late or Missing Refunds
If you haven’t received a refund yet, please:
- Check your bank account again.
- Contact your credit card company, as it may take some time before your refund is officially posted.
- Contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at support@929.technology.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at support@929.technology.
Customer Service Contact
For any questions or concerns regarding our return and refund policy, please contact us:
Email: support@929.technology
Thank you for shopping with Sojourner 929. We appreciate your business and are committed to ensuring your satisfaction.